Returns & Refunds

1. Changed your mind — 7-day cooling-off (ECTA)

• You may cancel any online purchase within 7 days of delivery, no reason needed.
• Goods must be unused, in original packaging with all accessories and seals intact.
• You pay the return courier cost; we refund the full purchase price (including original standard delivery) within 30 days.
• Statutory exclusions: unsealed software/licence keys that have been activated, and goods made to your personal specification.

2. Dead on arrival (DOA)

If a product fails out of the box, report it within 7 days of delivery. We arrange collection at our cost and, at your election, replace it or refund you in full — including delivery charges.

3. Defects within 6 months (CPA section 56)

If goods turn out to be defective within 6 months of delivery, you may return them at our cost and choose a repair, replacement or refund. This is your statutory right and no "handling fee" applies to defective goods.

4. Manufacturer warranty (after 6 months)

The exact manufacturer warranty for every product is shown on its product page (ranging from 6 months to limited lifetime, depending on the brand). We facilitate warranty claims with the supplier/manufacturer on your behalf: email support@riglab.co.za with your order number, the product SKU and a full description of the fault. Warranty assessments and repairs are handled by the supplier or manufacturer — turnaround times are estimates and cannot be guaranteed, though we chase them actively on your behalf.

5. What is not covered

• Physical damage after delivery, liquid damage, or damage from power surges without adequate protection;
• Damage from incorrect installation or operation outside manufacturer specifications;
• Removed or damaged serial-number labels or warranty seals;
• Normal wear on consumables (e.g. thermal paste).

6. How to start a return

Email support@riglab.co.za with your order number (e.g. CL-1042), the product concerned, a full description of the issue, and photos where relevant. We will issue you a return reference number within 2 business days.

• No return can be accepted without a return reference — parcels arriving without one may be refused. One reference covers one product.
• Return the item with all original cables, power supplies, accessories, documentation and packaging — incomplete returns may be refused or subject to a handling deduction (this never applies to defective goods returned under the CPA).
• Use a trackable courier service and keep your proof of sending; we recommend insuring higher-value parcels. RigLab is not responsible for return parcels lost or damaged in transit.
• Refunds are made to your original payment method once the return passes inspection.